Managing Operations Undoubtedly, RBS managed its resources successfully. Forecasting is one aspect of planning capacity. Its four functions are marketing, operations, HRM and finance. RBS took measures according to these functions in order to plan its capacity. Take the Manufacturing Division and Retail Division (one of the customer-facing divisions) for example. Firstly, RBS used psychometric tests to draw out appropriate staff who were interested in people for 'front office' branches, and those who were interested …showed first 75 words of 2292 total…

…showed last 75 words of 2292 total…SWOT_analysis.htm [Access November 10th, 2005] JOBBER, D. (2004), Principles and Practice of Marketing. (4th edition), McGraw-Hall Higher Education, London. Chapter1. JOHNSON, A. (2005), the Macro Environment. Paper presented at a lecture of the Strategy, Glasgow University, October 26th, 2005. Unpublished. JOHNSON, A. (2005), Competitive Environment Resource & Capabilities. Paper presented at a lecture of Strategy, Glasgow University, October 28th, 2005. Unpublished. SOUTHERN G. (2005), Operations Management. Paper presented at a lecture of Managing Operations, Glasgow University, September 27th, 2005. Unpublished.