1.0 Introduction The key to a company's success is good customer service. Regardless of whichever industry one is a part of, customer care is of utmost importance. An increasing number of organizations are realizing that with growing competition, new technological innovations and constantly improving services and products, consumers are being pulled in different directions. It is vital to ensure that customer loyalty programs are an integral part of an organization. Acquiring new customers is important, but …showed first 75 words of 2422 total…

…showed last 75 words of 2422 total…Service Supplier," IEEE Computer Society Press, http://csdl.computer.org/comp/ proceedings/hicss/2002/1435/08/14350231.pdf. [12]WNS Global Systems - Case Study, http://www.wnsgs.com/web/casestudies.asp. [13]J. Thottham et al., "Is Your Job Going Abroad?" Academy of Management Journal; Briarcliff Manor, http://80-proquest.umi.com.proxy.lib.uwaterloo.ca/pqdlink?index=2&did=000000553317851&SrchMode=1 &sid=1&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1078118052 &clientId=27850.