Lessons learnt from Citibank
Title: Lessons learnt from Citibank
Category: /Business & Economy
Details: Words: 1218 | Pages: 4 (approximately 235 words/page)
Lessons learnt from Citibank
Category: /Business & Economy
Details: Words: 1218 | Pages: 4 (approximately 235 words/page)
Lessons learnt from CitiBank may be applied as listed below:
Management support a prerequisite
We can deduce that, Citibank's reengineering of its call centre process was a runaway success. After an 8 month research period weighing up the benefits of Sydney against several other cities in the Asia/Pacific region, The fact that Citicorp committed a substantial seven figure investment in the Sydney call centre proves that senior management was backing the reengineering effort.
Well defined
showed first 75 words of 1218 total
You are viewing only a small portion of the paper.
Please login or register to access the full copy.
Please login or register to access the full copy.
showed last 75 words of 1218 total
X[3] Citibank Expedites International Fund Transfers with TeleUSE, Available World Wide Web: URL: http://www.aonix.com/content/products/teleuse/citibank.html (Accessed 20 April 2002), n.p.
"X[4] Citibank's Web site - The foundation for e-commerce, Available World Wide Web: URL: http://www-7.ibm.com/nz/e-business/case_studies/citibank.html (Accessed 10 April 2002), n.p.
"X[5] 2001, Case studies-Management Information Systems, Available World Wide Web: URL: http://www.luxoft.com/content/8/82-article.asp (Accessed 22 April 2002), n.p.