Question 6-1: What were the main steps in the change process? 1. Change Process Definition To management, change process means to prepare, initiate, realize, control, and finally stabilize change processes on both corporate and personal level. The change process comprises four major steps or phases: "1. Preparation: Identify the legitimate need for change; make key stakeholders aware of the changes required and relevant issues or implications; encourage dialogue among all parties affected by the change; assess readiness …showed first 75 words of 848 total…

…showed last 75 words of 848 total…inee-ef.nsf/en/h_ee00317e.html 3. <Tab/>Dess, Lumpkin, Eisner, Strategic Management section edition, McGraw-Hill/Irwin, <Tab/>New York, 2006. 4. <Tab/>"Six Sigma - What is Six Sigma?" <Tab/>http://www.isixsigma.com/sixsigma/six_sigma.asp 5. <Tab/>http://eastman.com/History/History.htm 6. <Tab/>Case- "Rising Quality at Eastman Chemicals"