"Above all, we know that an entrepreneurial strategy has more chance of success the more it starts with the users -- their utilities, their values, their realities ... the test of an innovation is always what it does for the user...it is by no means hunch or gamble. But it is also not precisely science. Rather, it is judgment." -- Peter Drucker, Innovation and Entrepreneurship Just because a company is spending money on research (such …showed first 75 words of 777 total…

…showed last 75 words of 777 total…from working closely with Clients struggling to get people in their organization trained and using new approaches to customer service, quality improvement, and teams. It became clear that how the senior management group pulled everything together and led the effort was the key stumbling block or stepping stone to the whole effort. After experiments, pilots, and few failures, Achieve's highly successful executive retreat process evolved and developed to meet a need no one had anticipated.